Gartner客户之声云数据库管理系统.pdf
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To view the Interactive Voice of the Customer for this market, click the Launch button at the top of
this page.
What Are Cloud Database Management Systems?
Gartner defines the market for cloud database management systems (DBMSs) as the market for
software products that store and manipulate data, and that are primarily delivered as software as
a service (SaaS) in the cloud. Cloud DBMSs may optionally be capable of running on-premises, or
in hybrid, multicloud or intercloud configurations. They can be used for transactional work and/or
analytical work. They may have features that enable them to participate in a wider data
ecosystem.
Must-have capabilities for this market include:
Availability as SaaS on provider-managed public or private cloud systems.
Management of data within cloud storage — that is, cloud DBMSs are not hosted in
infrastructure as a service (IaaS), such as in a virtual machine or a container managed by the
customer.
What Is Gartner Peer Insights “Voice of the Customer”?
The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into
insights for IT decision makers. This aggregated peer perspective, along with the individual detailed
reviews, is complementary to Gartner expert research and can play a key role in your buying
Licensed for Distribution
Voice of the Customer for Cloud Database
Management Systems
24 May 2024 - ID G00796633 - 11 min read
ByPeer Contributors
This content, which provides opinions and points of view expressed by users, does not represent the
views of Gartner; Gartner neither endorses it nor makes any warranties about its accuracy or
completeness.
Cloud database management systems store and manage data for transactional and/or
analytical work in the organization. Data and analytics leaders can learn from ratings and
reviews by their peers shared on Gartner Peer Insights.
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process, as it focuses on direct peer experiences of implementing and operating a solution. In this
document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for
“Capabilities” and “Support/Delivery”) during the specified 18-month submission period are
included. Reviews from vendor partners or end users of companies with less than $50M in revenue
are excluded from this methodology. See the full “Voice of the Customer” methodology here.
Along with the historical peer-based perspective represented in this document, Gartner has a
related expert-led Magic Quadrant for the cloud database management systems market. For
related research in this market, please visit the Magic Quadrant for Cloud Database Management
Systems.
In the cloud database management systems market, Gartner Peer Insights has published 2,201
reviews and ratings in the 18-month period ending 31 March 2024. Figure 1 shows all eligible
vendors categorized into four quadrants based on User Interest and Adoption (x-axis) and Overall
Experience (y-axis). Within each quadrant, vendors are listed in alphabetical order. Market
averages for the axes referenced in the Voice of the Customer are calculated only from vendors
included in the document.
Vendors’ User Interest and Adoption scores incorporate three factors, each given one-third weight:
review volume, user willingness to recommend, and review market coverage across industry,
company size, and region. A vendor must meet or exceed the market average User Interest and
Adoption Score to qualify for the right-hand quadrants.
Vendors’ Overall Experience is a composite score that incorporates the Overall Rating average and
two sub-rating averages: “Capabilities” and “Support/Delivery.” The rating averages are the
arithmetic means of the stated survey questions that are on a scale of 1 (poor) to 5 (truly
exceptional). Each component is weighted in the score calculation based on the relative
importance to the end user. A vendor must meet or exceed the market average Overall Experience
Score to be positioned in an upper quadrant.
For ease of understanding, each quadrant is labeled as described below. For information on how
to evaluate vendors in each quadrant of the “Voice of the Customer” graphic, see the full
methodology here.
Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are
recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a
Customers’ Choice badge. The recognized vendors meet or exceed both the market average
Overall Experience and the market average User Interest and Adoption.
Vendors placed in the lower-right “Established” quadrant of the “Voice of the Customer” meet or
exceed the market average User Interest and Adoption but do not meet the market average
Overall Experience.
Vendors placed in the upper-left “Strong Performer” quadrant of the “Voice of the Customer” meet
or exceed the market average Overall Experience but do not meet the market average User
Interest and Adoption.
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