
How to Replace an Exadata/ZDLRA X7/X8/X9/ Storage Cell Server F640 Flash Card
Solution
DISPATCH INSTRUCTIONS
Special Instructions for Dispatch are required for this part.
For Attention of Dispatcher:
The parts required in this action plan may be available as spares owned by the customer, which they received with the Engineered System. (These are sometimes referred to as ride-
along spares.)
If parts are not available to meet the customer preferred delivery time/planned end date, then request TAM or field manager to contact the customer, and ask if the customer has parts
available, and would be prepared to use them.
If customer spare parts are used, inform the customer that Oracle will replenish the customer part stock as soon as we can. More details on this process can be found in GDMR
procedure "Handling Where No Parts Available" step 2:
https://ptp.oraclecorp.com/pls/apex/f?p=151:138:38504529393::::DN,BRNID,DP,P138_DLID:2,86687,4,9082 ,
WHAT SKILLS DOES THE ENGINEER NEED: Exadata X10M Training
TIME ESTIMATE: 30 minutes
TASK COMPLEXITY: 2
FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
PROBLEM OVERVIEW: An Exadata/ZDLRA X7/X8/X9 Storage Cell Server Flash F680/F640v4 needs replacement
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
IMPORTANT NOTE TO TSC ENGINEER: CUT & PASTE the “CUSTOMER ACTIVITY” sections of the Pre-Replacement and Post-Replacement steps into a SR Note and
ensure the customer is aware to do these steps prior to the scheduled field engineer activity, and during and after the replacement activity.
CUSTOMER ACTIVITY:
The Flash F640 Card is hot-pluggable in the Exadata X7/X8/X9/ Storage Cell Server and can be replaced with the system operating if steps are taken to prepare the card for
removal.
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